The "insured" offer is non-refundable by the property. However, there is an insurance policy that allows you to receive a refund up to 100% of the prepaid amount, according to the insurance dossier (https://www.travel.besafesuite.com/insurances/axa).

The "STARTER - non-refundable" offer is non-refundable by nature from the property. There is no insurance mentioned for the rate "Insured", in case of cancellation there is a penalty of 100% of the amount of the stay. In case of no show the penalty is 100% of the amount of the stay.